Charity Agodi Charity’s patient called to let us know how “fantastic” Charity is. The client states she assists with tasks without having to be asked and is always smiling and pleasant. The patient’s husband also added that she makes a huge impression, and he hopes she will be a regular for his wife’s care. Congratulations Charity for making a huge … Read More
High-5 Awards 2024 March
Heather Hamlin Heather’s patient (a former facility Director of Care) contacted us to let us know what an excellent PSW Heather is. The client was pleased to report that, “She follows policy and procedures, and always wears her PPE during care. She has a cool way of making you feel very comfortable.” The client went on to tell us that … Read More
High-5 Awards 2024 January
Mariana Arevalo Mariana’s client’s wife feels peace of mind knowing Mariana is caring for her husband. She let us know that while she was admitted to the hospital, Mariana would stop in to see her husband whenever she was in the area and would update her on his condition. This gave her the peace of mind she needed during her … Read More
High-5 Awards 2023 November
Olu Peters Olu’s client’s daughter called the office to express her gratitude for having Olu enters her mom’s life. She felt Olu’s presence was very calming. She stated he was reassuring and constantly checked on her mom throughout the overnight shift. Our client’s daughter shared that her mom had not slept through the night in a while, but did on … Read More
High-5 Awards 2023 October
Ramatu Yahya Ramatu impresses her client’s family and Team Choice. Her client’s daughter sent us the following review; “Ramatu has been, by far, the best PSW to support Mom. In addition to the wonderful support she provides for my Mom, the staff at the residence also value her help. Recently, Ramatu observed that nurses from other agencies who were not familiar with … Read More
High-5 Awards 2023 September
Ibyumanikora Fiethe Fiethe receives a high-five this month for going to great lengths to ensure our clients receive the care they require. Often accepting emergency coverage shifts that are beyond her normal availability, Fiethe demonstrates the client-centered quality that we in Team Choice share. Her clients told us Fiethe provides the highest level of quality care to her clients and … Read More
High-5 Awards 2023 August
Desmond Mbuko Desmond joins the ranks of high-five glory for picking up an urgent staffing request from HCCSS that was outside of his geographical area. After receiving a call from HCCSS asking for our help, we reached out to Desmond who didn’t hesitate to say yes to this client. Taking on the responsibility for a client with special care needs … Read More
Enhancing the Quality of Care: A Guide for Clients
Providing the best possible care for your loved ones requires collaboration, understanding, and a proactive approach. As clients of our home care services, you play a crucial role in shaping the quality of care your loved ones receive. Here are some valuable insights and practical tips to help you enhance the quality of care. Open Communication: Establish clear lines of … Read More
High-5 Awards 2023 July
Ramatu Yahya A client’s friend sent the following email telling us how impressed she was with Ramatu: “I am an old friend of your clients from our college years, and I try to get to Ottawa a few times a year from my home in Guelph to see her. Because I am a musician, and because your client can no … Read More
High-5 Awards 2023 June
Courtney Dinelle-Mayer The daughter of Courtney’s client called to express how pleased they were with Courtney. “Courtney seems excited about the job and my father loves her. She is very kind and we are so pleased with her. I cried on the first day and Courtney asked me if I needed a hug and I knew she was the one.” … Read More