What families ask us most
Clear answers to your most important questions
Choosing in-home care comes with a lot of questions.
We’re here to give you clear, honest answers so you can make the right decision with confidence.
How long has Choice Homecare been serving families?
Choice Homecare has been supporting families in the Ottawa area for over 14 years. We are a privately owned, nurse-managed home care provider focused on delivering consistent, personalized care that allows people to remain safely at home.
How do we get started with in-home care?
It begins with a conversation. We take the time to understand your situation, your loved one’s needs, and what kind of support would be helpful. From there, we design a personalized care plan and walk you through next steps at your pace.
How quickly can care begin?
In many cases, care can start within a few days. For urgent situations, we do our best to move faster. Timing depends on care needs and availability, but we’re clear and realistic about what’s possible.
Is there a minimum number of hours required?
Care is scheduled in minimum one-hour shifts. Whether you need occasional support, overnight care, or ongoing assistance, we tailor the schedule to your needs rather than forcing a preset package.
How do you match caregivers with clients?
We look at care needs, routines, personality, and preferences. Thoughtful matching helps build trust and consistency, which is especially important for seniors and those living with memory or cognitive challenges.
What if the caregiver isn’t the right fit?
If at any point you feel the caregiver isn’t the right match, let us know. We’ll address concerns promptly and arrange a replacement when needed. Your comfort and confidence matter.
What is specialized nursing oversight?
A nurse oversees your care behind the scenes. The nurse is reviewing your loved one’s care plan, supporting the caregivers, and stepping in if there are any health changes or concerns.
How much does in-home care cost?
The cost of care depends on the level of support and the number of hours required.
To give you a general idea:
• Short visits (under 3 hours): starting at $48/hour
• 3+ hour visits: starting at $42/hour
• Longer shifts (8+ hours): starting at $40/hour
Nursing care:
• RPN: from $60/hour
• RN: from $80/hour
Final pricing is confirmed during your assessment based on your needs and schedule.
Do you provide care for specific conditions like dementia?
Yes. We provide specialized in-home care for individuals living with dementia and memory-related conditions, with support tailored to their stage, routines, and daily needs.
Do you provide care after hospital discharge?
Yes. We support clients transitioning home after a hospital stay by helping with daily care, mobility, medication reminders, and routine support based on discharge instructions.
Our goal is to make the return home safer and smoother, reduce stress for families, and help prevent setbacks or readmissions while recovery is underway.
How are your services different from hiring a private caregiver?
With Choice Homecare, you receive a fully managed care experience:
• Care plans designed and overseen by experienced nurses
• Ongoing monitoring and adjustments as needs change
• Backup caregivers if someone is unavailable
• A dedicated team supporting your family
This provides consistency, accountability, and peace of mind that is often difficult to achieve when hiring privately.
Do you only provide home care for older adults?
While many of our clients are seniors, we also support adults of all ages who require assistance due to illness, injury, or recovery.
Are your services only provided in the home?
Our primary focus is in-home care, but we can also support clients in other settings such as hospitals, retirement residences, or during outings, depending on their needs.
Do you provide services in my area?
We serve Ottawa and surrounding areas. If you’re unsure whether you’re within our service area, feel free to reach out and we’ll confirm for you.
Will my loved one have the same caregiver?
We aim to provide consistency by matching you with a small, dedicated team of caregivers. This helps build trust, familiarity, and comfort over time.
Can services be changed or stopped at any time?
Yes. We understand that care needs can change quickly. Services can be adjusted, increased, reduced, or discontinued with notice.
What languages do your caregivers speak?
In addition to English, many of our caregivers speak other languages. Let us know your preferences, and we will do our best to match you accordingly.
What happens if my caregiver is unavailable?
If a caregiver is sick or unavailable, we arrange a qualified replacement to ensure there is no interruption in care.
Are you available 24/7?
Yes. We provide care 24/7, including overnight. Our care team is always available for urgent needs and ongoing coordination.
OTTAWA'S HOMECARE PROVIDER OF CHOICE
Why Choice Homecare?
Nurse-led support, dependable caregivers, and a care plan that fits your family’s needs.
Reliable
Caregivers who show up and follow through.
Nurse-managed
A nurse keeps the care plan steady and aligned with your loved one’s needs.
Flexible
Care that adapts to your family’s routine.
Communication
You’re always kept in the loop.
Compassionate
Kind, patient support your loved one can feel.
OTTAWA'S HOMECARE PROVIDER OF CHOICE
Trusted partners and funders we work with
Proudly serving clients through Ontario Health at Home, Veterans Affairs Canada, and private clients across Ottawa.
Dozens of 5-star reviews with an average rating of 4.8/5 on Google
What Ottawa families say about Choice Homecare
Stories from families who were exactly where you are now.