A client’s friend sent the following email telling us how impressed she was with Ramatu: “I am an old friend of your clients from our college years, and I try to get to Ottawa a few times a year from my home in Guelph to see her. Because I am a musician, and because your client can no longer communicate verbally, I spend my visits singing for her with my ukulele. When I was last there in May, I met Ramatu for the first time. Her presence and her enthusiastic participation and assistance made our visit so much easier and more enjoyable for, I think, both your client and me. She was able to keep her awake and engaged throughout the hour or more that I stayed, encouraging both of us with her comments, her sense of humor, and her very evident care and concern for her patient. She is extraordinarily gifted at this kind of work, and her presence has evidently made a huge difference to my friend’s quality of life in recent months.“ That’s wonderful feedback. You have brought joy to our client and her friend. Way to go, Ramatu!
Ghislaine (Gigi) Duval
Gigi gets compliments from her clients all the time. Whether it’s about how hard she works, her technical knowledge, or her overall genuine compassion towards her clients, Gigi is always there for anything they may need. Recently, Gigi was able to help one of her clients fix a remote and her client let us know how amazing she thought Gigi was. She always goes the extra mile to make sure that her clients are happy.
Thank you, Gigi, for always using an innovative approach to caring for your clients.
Mariana Arevalo – 2 High-Fives in 1 month!
A client told us the following: “It is always such a pleasure to have Mariana come to see my husband. She is so kind and patient. He takes a while to shower but Mariana doesn’t rush or pressure him. We really are glad that we are matched with Mariana.”
Another client stated: “My mom really loves having Mariana come to see her. She really finds her kind and caring nature is what lights up her day.”
Mariana – thank you for the way you serve your clients. Your hard work and dedication make us very proud and happy to have you on our team!
Caring for our clients is our top priority and sometimes this care flows over to our clients’ family pets. Nkechi’s client sent an email expressing how wonderful Nkechi treated her 2 fur-babies. “She shows them respect which is demonstrated in how Nkechi walks them and the way she talks to them.” The client is grateful that she treats them so well as they are an important part of the family. Nkechi is also complimented for assisting clients with many tasks that help improve their quality of life. Before leaving for the day, Nkechi checks in with her clients to see if there is anything else she can do to make their day better.
Thank you Nkechi for making your clients feel cared for and going the extra mile. We appreciate you!
Ifeanyichukwu (Michael) Odita
The day after orientation Michael noticed a bug in our AlayaCare system app and reported it to our office.
Thank you, Michael! Your attention to detail has helped us improve how we manage our software.