Why us?
24/7 Nurse-managed care
Nurses are the foundation of our care.
- They meet with families, assess needs, and set up a care plan.
- They monitor all daily caregiving reports.
- They are available 24/7 to respond to caregiver emergencies.
- They can coordinate care with doctors, hospitals, and other professionals.
Our caregivers are never on their own. Any time they have concerns or need advice or direction, they can contact a nurse.
We have live response to all calls. Our professional call center, staff, and nurses are on-call 24/7 to support caregivers who require immediate advice and direction regarding care.
This brings great comfort and security to the patient, the family, and the attending caregiver.
4-way caregiver matching
It’s essential that you are comfortable with your caregiver.
- We carefully match you to a caregiver, considering culture, temperament, skills, and experience.
- Our careful matching means consistent care – most families love their caregivers from the first visit.
Specialists in dementia and Alzheimer’s care
We understand dementia.
Most of our caregivers are trained in the Gentle Persuasive Approach.
- This training helps caregivers respond compassionately and respectfully to behaviours associated with dementia.
- It’s also highly effective for many other situations, like Acquired Brain Injury.
- Our careful caregiver matching and consistent scheduling is especially beneficial for dementia patients, who can digress with changes.
Most of our caregivers are certified PSWs.
- Most of our caregivers have additional training in dementia care.
- Many of our caregivers are also additionally certified as DSWs.
- Some of our caregivers are also additionally trained in specialized medical care, like administering diabetes medications or wound care.
Read more about our exceptional caregivers.
Family web portal
At no cost to you, we provide an online family portal to keep you up to date in your loved one’s care.
Log in to see who your caregiver is, when they are coming, and read caregiver reports from each visit.
Stay involved, even if you live far away.
It’s part of our commitment to put families first.
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Why do Ottawa clients give the Choice Homecare team 5-Star ratings in their reviews?
Families who need in-home care because of age or health challenges deserve quality of life in a safe environment, but normal care available often fall short of their expectations, leaving families overwhelmed and desperate for more competent and reliable support. We at Choice Homecare come alongside families and offer dependable expert care to ease the burden for families so they can enjoy improved quality of life and restore joy.
We are passionate about helping our Ottawa homecare clients by being:
- Client-Centred: People we care for are the reason for doing what we do.
- Competent: Caregivers supported by Nurses provide expert and reliable care.
- Creative: We go beyond the ordinary to bring joy and solutions that work.
- Compassionate: We care for our clients as we would our own families.
In providing homecare to our Ottawa clients, we put our passions into action:
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How We Match Caregivers to Clients
Quality of care goes beyond physical care. Compatibility between the caregiver and the client makes a definitive difference. We are matchmakers using four dimensions:
Culture
We respect everyone's cultural background, comfort zone, and preferences.Temperament
Some clients like activities and some like quietness, some like socialization and some like solitude, and so on. We note and address different temperaments.Skills
We assess skill requirements for each client's care and ensure that the caregivers have the right training for every client.Experience
We assign caregivers who have experience for similar care, e.g., seniors, children, dementia, palliative, etc. -
How We Ensure Caregiver Consistency
We don't just fill gaps in a schedule. We ensure consistent care and family-like relationships between caregivers and clients.
This is especially important with the elderly and those with dementia, who do not deal well with changes.
Our client care system matches our caregivers to our clients based on a set of criteria, including those listed in Choice Homecare Difference #1. After care has started, the system shows the scheduler caregivers who have previously served a client and whether the client has indicated his or her favourites. Finally, the system tells us who is available for time required.
Even with a high volume of care, we ensure consistency in assigning to the right client the right caregiver at the right time.
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How We Provide Nurse Managed Care 24/7
Our caregivers are never on their own. They have access to our nurses 24/7 while caring for our clients.
While Choice Homecare is not 911 emergency response service, we are accessible around the clock to ensure our caregivers have someone to turn to for advice and direction while on duty around the clock.
We have live response to all calls. Our professional call center, staff, and nurses are on-call 24/7 to support caregivers who require immediate advice and direction regarding care.
This brings great comfort and security to the patient, the family, and the attending caregiver.
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We Give Our BestWe give our best to each other in the team and our clients. Especially for our caregivers who provide care in your home, the management team of Choice Homecare gives the caregivers our best so that they are motivated and empowered to give their best to you, our clients.
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We Make Life SimpleThrough reports from our caregivers and regular consultations with the client and the family, we monitor our care and the overall situation and trends to ensure the best outcomes for the client. With the client’s approval, our Personal Care Manager (PCM) coordinates care with the family physician, other healthcare professionals, and public healthcare case managers. This way we maximize funded care impact and minimize cost to the client. As part of the available 360° Care Management service, our PCM discusses medication impact and care with the family physicians.
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We Make a DifferenceWe seek to make our clients' lives better each day. Our caregivers and our whole support team are passionate about improving other people’s quality of life and restore joy and peace when times are rough—every day and every visit to your home.
Do you need help? It’s not hard to get care.
Call us
Talk to one of our homecare coordinators, who understand what you are going through. They will listen to you and set up a time to come to your home.
Home assessment
One of our nurses will come to your home, assess your needs, and make a personalized care proposal, all at no cost to you.
Start care
Schedule when you want care to start. Welcome your caregiving team, and get back to enjoying time with your loved one.